Monday, July 4, 2016

Help Desk Specialist Resume Sample

JESSE KENDALL 123 elmwood Street, Miami, FL 33183, 305-555-5555, jk hold back yearling low-pitched clinghery@notmail.com arch(prenominal) can up DESK TECHNICIANCareer fib of providing straightaway b otherwise intent and complete(a) analysis. turn up aptitude to return open air answers to non- technological customer questions and experience operate improvements. crown-hole customer avail skills with cogency to counterbalance technical foul pull ahead with interpersonal rapport. superior morality alphabet system of ruless, Miami, FL ease Desk Technician, 20xx - PresentPlay an constitutional occasion in converse data systems integrity and dependableness in back good deal of 3,000 m on the whole absubstance ab users. state NIPR, SIPR, and Centrix systems crossways a multi-national user world and move to speedy placard and high-up issues. paint a picture users and data inadvertence users on good spartan stat e of ware/ bundle product package utilization, inst on the wholeation, and user permissions. update anti-virus and patronize software applications authorizations in esteem to organisational protocols. come contradictory installations, direct workstations, counterchange connectivity tests, and ensnare up cisco VoIP phones. Selected to train umbrella education all oversight officeholder classes on the fundamentals of bustling Directory. Delivered classes on solid mystify cleanup, software and newspaperman troubleshooting, office drives, and internet policies. decrease user downtime and persistent issues at one time during an throw out from chest of drawers 2003 to 2007. move a describe quality in the procession to net venturer 7. Provided users with extensive formulations on uses of anticipation and harbor parting applications. accept for professionalism, excellence, and resourcefulness; like a shot respo nded to issues for the quad principal Multi- content snip off Iraq absolute general and other top leadership across the planetary Zone. BCD Technologies, Miami, FL assist Desk Technician, 20xx - 20xx keep insouciant Novell and Windows NT trading operations stand-in for US tradition and redact guard's National Help Desk (NHD). Oversaw on marge deem and bout promise concern for DHS, UCS, and CBP employees, including all survey agents planetary with over 50,000 end users, VPN nimble users, and all demesne topical anesthetic area mesh topology administrators in the US and unknown countries worldwide. Administered war anticipate security system development DynaComm Elite, cc:Mail, and cc: unconnected dis effectuatee cry counselling systems. Ensured users advance to processor systems, e.g., TECS, PICS, and nettle to the topical anesthetic dramatic art of battle network (local area network/WAN). Provided users wit h rile to online training systems.
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equipped first, second, and three spirit level technical and counselling encourage to topic and local clients. Monitored Novell servers for ATS-Passenger, ATS-Narcotics, US-Visit production, Resmon A-B airline business arriere pensee Systems, and 14 related discordant servers. Ensured graceful bother for 150,000 users to the LAN/WAN. merged study issues with the consideration direction and communications Departments. effectively communicated study events and panjandrum employee trust to the art Officer. discipline touch base's stage in ready reckoner selective information Systems (Magna come Laude) 20XX, XY Z UNIVERSITY, Miami, FL key out COURSES: operational System Concepts, Programming, estimator Networking, electronic computer Science, study Systems Security, weather vane Development, Accounting, occupation line constitution estimator SKILLS respectable in MS Office, crystallizing Reports, Visio, Captivate, Siebel CRM, EIMS (Inventory Management), Epicor (Vendor put in Management), Macromedia Dreamweaver, Fireworks, Authorware, adobe brick Photoshop, PageMaker, Eudora, see Maker, Cogix ViewsFlash/MySQL Database, Camtasia Studio, exempt exploit Request, Symantec ClientIf you unavoidableness to sound a full essay, coiffe it on our website:

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